Please read these product terms and conditions carefully as they affect your rights and liabilities under the law and set out the terms under which The Mountain Factor Limited (TMF) makes products available to you.

Prices
The prices payable for the items that you order are clearly set out on the web site. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item concerned. All prices are expressed inclusive of any VAT payable unless otherwise stated. The price of the items does not include the delivery charge which will be charged at the rates applicable at the date you place your order and which will be displayed in the ‘Shipping’ sub-section of the Terms, Conditions & Shipping page. Product information is included on the site and if there is anything which you do not understand, or if you want more information, please contact the Shop by e-mail or telephone.

Availability:
We will endeavour to have only those items which are in stock or available on our site. However, occasionally we may be unable to supply a particular item, in which case we will notify you as soon as possible.

Acceptance
There will be no contract of any kind between you and TMF unless and until we have processed your payment. Your order is an offer to buy from TMF. Until payment has been taken we may decline to supply the goods to you without giving any reason. At the moment that payment has been taken (and not before), a contract will be made between you and TMF.

Payment Methods
TMF accept MasterCard, all forms of Visa, Switch and Solo.

Guarantees
In the event that your purchase is not suitable you have the right to return it to us unused with the original packaging and labels, within 15 days from the date you receive the goods, for a replacement or refund. You do not have to give a reason when you do this.

Returns and Refunds
We suggest that you use recorded, signed for post or a guaranteed delivery service for all returns. All refunds will be given as soon as possible, and usually take the form of a refund transaction onto the card used for purchasing. At the very latest we will refund your money within 30 days of the original purchase. Depending on the circumstances we may refund the return postage (recorded, signed for), i.e., if the goods are faulty or damaged. However, in the case of incorrect ordering and undisclosed reasons for return the customer will be expected to pay the cost.

Receipts and Bills
We will e-mail you confirming that we have received your order. You will receive a further e-mail when the goods have been dispatched. You will receive a till receipt and computer generated invoice/packing note with the goods when they are delivered. Any mistakes in billing or receipts will be corrected as soon as possible.

Complaints & Faulty Goods
We will provide the option of a full refund, within a reasonable time, if the goods turn out to be faulty or different from those the consumer ordered. We will give all refunds as soon as possible. In some circumstance we may have to wait for third party confirmation that the goods are indeed faulty (in the event of a return of a faulty item that would need testing by the manufacturer.) Complaints will be dealt with fairly, confidentially and swiftly. We will acknowledge the complaint within 3 working days and provide a likely timescale for resolving the dispute. We will keep you informed of what action we are taking.

Security and Privacy
Your orders are sent to us via a Secure Page on our web site. This means that others cannot hack into your credit card details or obtain any other personal information from our order form. We know of no documented case of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Any customer information held on our computers complies with the rules and laws contained within the Data Protection Act 1984 act. We will keep customer information safe and secure and will not distribute or sell this information to a third party.

Statutory Rights
Your statutory rights are not affected by any of the above.

Shipping Information:

Shipping: We use Royal Mail for all our UK deliveries. We offer free UK delivery on all orders over £20, with the option to upgrade to Royal Mail Special Delivery (Next Day) for an additonal £3.

When goods are in stock, orders received by 12 noon will be shipped that day by Royal Mail or courier. Orders received after that time may not be dispatched until the following day, even when "next day" delivery has been requested. In the event that we cannot ship your order within 48 hours we will e-mail you with an expected delivery date.

What to do if your shipment is late:

E-mail us info@themountainfactor.com or call us on 015394 32752

International Shipping

Where possible we use Royal Mail. Within the EU our initial charge is £10 for the first item and £5 for additional items. If the total shipping is disproportionately high (e.g for small items)please contact us for excess carriage charges to be refunded. For other destinations, as the weight of items differ greatly we will consider each case on its own merits. We will endeavour to keep postage costs to a minimum using economy services. However, if special arrangements are requested we will contact you to arrange a postage charge.

Any Questions?
If you have any questions regarding the above information or anything else then feel free to contact us at info@themountainfactor.com