Royal Mail has informed us, that they will no longer guarantee the next working day delivery. We are happy to send your parcels with this service, if you select it, but please be aware they it will not be guaranteed.
If you need any help understanding our shipping, please get in touch with us.
We use Royal Mail 2nd class (2-5 working days) or Royal Mail £4 paid postage (1st Class) UK deliveries. We offer free UK delivery on all orders over £50, with the option to upgrade to Special Delivery (Next Working Day) for an additional £8.00. For Next Working Day delivery, please order before 12 noon. Next working day service is guaranteed by 1pm on orders placed Monday – Friday.
Currently order placed on Saturday or Sunday will be processed on Monday as we operate on reduced days, staff and hours. We do our best to keep going. Please bear with us.
When goods are in stock, orders received by 3pm will be shipped within 48 hours by Royal Mail or by a courier if they are big and/or heavy. Orders received after that time may not be dispatched until the following day, even when “next day” delivery has been requested. In the event that we cannot ship your order within 48 hours we will e-mail you with an expected delivery date.
What to do if your shipment is late
E-mail us firstname.lastname@example.org or call us on 01539 432752
Where possible we use Royal Mail. Within the EU our initial charge is £25 for up to 2kg the rest of the world our initial charge is £35. If the total shipping is disproportionately high (e.g. for small items) please contact us for excess carriage charges to be refunded. For other destinations, as the weight of items differ greatly we will consider each case on its own merits. We will endeavour to keep postage costs to a minimum using economy services. However, if special arrangements are requested we will contact you to arrange a postage charge.