Delivery

Shipping Information

If you need any help understanding our shipping, please get in touch with us.

We use Royal Mail 2nd class signed for (2-3 working days) or Royal Mail £4 paid postage (1st Class signed for) UK deliveries. We offer free UK delivery on all orders over £50, with the option to upgrade to Special Delivery (Next Working Day) for an additional £8.00.

When goods are in stock, orders received by 3pm will be shipped that day by Royal Mail. Orders received after that time may not be dispatched until the following day, even when “next day” delivery has been requested. In the event that we cannot ship your order within 48 hours we will e-mail you with an expected delivery date.

What to do if your shipment is late

E-mail us info@themountainfactor.com or call us on 01539 432752

International Shipping

Where possible we use Royal Mail. Within the EU our initial charge is £25 for up to 2kg the rest of the world our initial charge is £35. If the total shipping is disproportionately high (e.g. for small items) please contact us for excess carriage charges to be refunded. For other destinations, as the weight of items differ greatly we will consider each case on its own merits. We will endeavour to keep postage costs to a minimum using economy services. However, if special arrangements are requested we will contact you to arrange a postage charge.